CUSTOMER SERVICE

At Cointel, we value and respect every customer

All goods sold at Cointel are designed by founder and designer of the brand, Bryce LeMay. 

 Shipping Times

STANDARD: 5-14 Business days

Note* These times do not include our 1-14 business day order processing time. 

Shipping times are to be taken as an estimate only.

Holidays and Weekends are excluded. Please keep this in mind before ordering

 WE ARE WORKING ON FASTER SHIPPING TIMES AND THANK YOU FOR YOUR PATIENCE

 Returns and Exchanges

Exchanges can only be made on Ready To Wear Items for equal or lesser value. No Refunds.

Exchange Time Frame: 10 days from delivery date 

Items that we do not exchanges on:
- Items that appear to be worn
- Items that have been damaged or stained

-Items seen on social media
- Styles purchased at final sale. A style is considered 'final sale' if it appears in the sale section and shows an individual marked down price.
- Styles purchased on a holiday event such as Black Friday & Cyber Monday using a discount code. 

 We reduce our prices periodically for sales purposes. If you make a purchase before the items are reduced or a discount code is offered we are not obliged to honor the newly reduced sale price for you.

 Custom items are not exchangeable/refunded

You assume the responsibility for your purchase, and no refunds will be issued unless we are at fault. Our items are either handmade or reconstructed from a unique type of fabric and require great time and effort.

 Be serious about your purchase.

Any discrepancies on our end can and will be discussed and resolved via email at Cointel101@gmail.com

Please choose carefully and check the product descriptions before purchasing

 International Duties & Taxes

There may be a duties tax depending on your location which will be charged upon delivery. This delivery fee must be paid by recipient and Cointel has no control over or responsibility for these fee's. Please make sure to check with your local customs guidelines.